Information Management Systems

Data Management Systems Presentation Organizations settle on fundamental choices dependent on client data concerning their utilization and inclination designs. Logical examinations are likewise founded on the assortment of information whose investigation brings the fitting data that can be deciphered to draw the required inferences.Advertising We will compose a custom contextual investigation test on Information Management Systems explicitly for you for just $16.05 $11/page Learn More Nations settle on fundamental choices concerning imperative strategies that address social issues, for example, neediness. Consequently, they need to gather and in this way dissect a lot of information. This circumstance features the requirement for an instrument for overseeing huge information. One may bring up issues concerning the job that data the board frameworks play in this assignment. Utilizing four academic articles, this paper characterizes and talks about administration data frameworks. It additionally talks about t he significance of such frameworks with regards to the need to deal with large information. Definition and Discussion of Information Management Systems Data alludes to crude realities that identify with a given wonder or issue. Data alludes to composed realities about a given marvel or issues. Such realities are introduced such that increases the value of the past information. Data the executives framework comprises PCs and other related devices that help in information assortment and preparing to deliver data. A case of data the board is appeared in figure 1. Information is significant in settling on different vital choices for an association. Its assortment and capacity followed by examinations require the accessibility of data the board devices. Undoubtedly, every association looks for key designs for development as far as size and profitability levels.Advertising Looking for contextual analysis on it? How about we check whether we can support you! Get your first paper with 15% O FF Learn More Growth builds challenges in dealing with client and gracefully affix objections because of the huge measure of information that requires examination and union. Various associations convey various kinds of data the board frameworks to deal with enormous information. At medium-sized associations, regular data the executives frameworks incorporate choice emotionally supportive networks, exchange handling frameworks, and coordinated MIS frameworks. Figure 1: A case of the board data framework Source: (Turban, 2008, p.300). Choice emotionally supportive networks encourage the creation of choices dependent on the examination of information and measurable projections. Exchange handling frameworks profit a methods for gathering information, its stockpiling, alteration, and the cancelation of various exchanges. This sort of framework is maybe significant where large information is conveyed in overseeing organisations’ operational frameworks that help its business.Adverti sing We will compose a custom contextual investigation test on Information Management Systems explicitly for you for just $16.05 $11/page Learn More Decision emotionally supportive networks make an open door for development of nature of the choices that are made by organisations’ directors as opposed to laying them off. Through exchange preparing frameworks, an association gets the ability to execute synchronous exchanges. Information that is gathered by the framework can be held in databases. Notwithstanding, such information stores might not have the ability to deal with huge information that identifies with the whole client populace. The information can later be conveyed in report creation, including charging, reports for planning fabricating, wage reports, creation and deals rundowns, stock reports, and check registers. Both choice emotionally supportive networks and exchange handling frameworks share regular difficulties that make them inadmissible for addressing the req uirements of associations that manage large information. Their security comprises a major issue. For exchange handling framework, the suitability of the dealings is excessively reliant on the precision of the data that is put away in the databases. The choice emotionally supportive network is even more slow in assisting with showing up at solid choices, notwithstanding its constrained limit of information preparing. Choice emotionally supportive networks collaborate with human chiefs. This test makes it unbelievably insignificant for an association that creates a few terabytes of information on a restricted term, for example, Argonne National Laboratory (Wright, 2014, p.13). A case of data frameworks for overseeing enormous information effectively at a hierarchical level is the coordinated data the board framework. One of such frameworks is the Enterprise Resource Planning (ERP) system.Advertising Searching for contextual analysis on it? How about we check whether we can support you! Get your first paper with 15% OFF Find out More In any case, progressively advanced frameworks are utilized for overseeing enormous information in science examine foundations and web of a customisation approach for a data the board framework Xiong and Geng (2014) attest that data the board frameworks can be sent in breaking down large information to yield data that is fundamental for settling on significant arrangement choices in a given state. For example, the ace poor strategies that were executed in China prompted a decrease of destitution levels in 2010. They depended on investigation of large information. Right now, salary appropriation contrasts among poor people and the rich individuals are ascending in China and Cambodia. To think of this conclusion, they examined large information utilizing the Gini coefficient and the Theil Index (Xiong Geng, 2014). Albeit huge information is significant in settling on indispensable choices upon its examination, it carries with it a colossal duty. In a meeting with MIT Media Arts master, Alex â€Å"Sandy† Pentland states that associations don't claim information and that â€Å"without decides that characterize who does, customers will revolt, controllers will dive down, and the enthusiasm of things won't arrive at its full potential† (Smith, 2014, p.101). This case implies that data ought to be benefited to all individuals, rather than being saved inside an organisation’s premises so different associations and people don't share it or use it after its examination to settle on significant choices that can impact their lives and organizations. From this statement, a rising inquiry is whether individuals ought to be given the opportunity to decide if their information ought to be gathered and put away in super memory PCs with the goal that all individuals who are keen on it can get to it and convey their enormous information data frameworks to yield their necessary data. Will individuals license others to spy them in the mask of gathering informat ion? Alex reacts to the above inquiry by guaranteeing that straightforwardness helps in making trust, which permits individuals to share their data unreservedly. He noticed that individuals are right now not informed that others are spying them to gather huge information. This move abuses their privileges similarly as they have the privilege of command over their bodies (Smith, 2014). Straightforwardness in information assortment is unbelievably significant in guaranteeing that the data, which is gotten from it, is useful to an association. Alex demands that information, which is gathered and broke down through huge information data the executives frameworks, should finish the entire picture about a person. The information is significant when it is overseen from a focal spot so data from it can allow individuals to customize their lives regarding prescriptions, access to money related administrations, and protection among different issues that are significant for an individualâ€⠄¢s living. Absence of straightforwardness in information assortment and capacity just acquaints difficulties with its security. In fact, numerous data the board frameworks experience the ill effects of the difficulties of unapproved access to its frameworks. Absence of trust on an organisation’s data urges individuals to hack into frameworks. Alex affirms how this move impacts contrarily all basic frameworks since it clears a path for fiascos to emerge, including those that lead to the passing of guiltless individuals (Smith, 2014). Considering the benefits of keeping up open data the executives framework, there emerge inquiries on how straightforwardness can be accomplished. Alex gives a case of the exit plan. The Open PDS programming, which was created by MIT specialists, grants individuals to access and view information held in companies’ databases and guarantees its protected sharing (Smith, 2014, p.103). This gives unwavering quality and constancy of the informat ion held by the organizations with the goal that individuals are not temped to get to it in unbound manners prompting wrongdoings like undercover work. Truth be told, a portion of the significant characteristics of a major information data the board framework are precision, adaptability, unwavering quality unquestionable status and constancy. The need to deal with and oversee huge information securely is significant in varying backgrounds. Dependability in current logical research enormously relies upon the ability to introduce inquire about discoveries mirroring a huge example size. In fact, discoveries are progressively precise when the whole populace is considered. Before, examining populace was nearly difficulty because of constraint of the ability to gather and break down enormous information. Present day innovative methodologies license such an undertaking. In a World of regularly changing operational elements, increasingly precise estimating of purchasers and general industry patterns is significant in creating arrangements that expands an organisations’ upper hand. Thusly, age of large information is practically inescapable. The instance of SLACK Laboratory proves the certainty of producing large information in present day logical inquires about. With its dispatch being foreseen in 2020, the â€Å"the Large Synoptic Survey Telescope (LSST) will include a 3.2-gigapixel camera catching ultra-high-goals pictures of the sky at regular intervals, consistently, for at any rate 10 years† (Wright, 2014, p.13). During this period, huge information will be created. Notwithstanding,

Caged Bird by Maya Angelou Essay

Question: Explore the manners by which the artists in the accompanying sonnets use symbolism to striking impact. Use models from both the sonnets. Confined Bird by Maya Angelou Before the Sun by Charles Mungoshi The sonnet, Caged Bird by Maya Angelou, sensationalizes the separation between the blacks and the whites. As this issue identifies with the life of the writer, she communicates her perspective through this sonnet. The artist talks around two flying creatures, one which is free, communicating the opportunity which the blacks want, and another a confined winged animal, articulating their real standing. The writer puts over her considerations so as to summon a feeling of compassion towards the Afro-Americans, from the perusers. To give a progressively striking and a powerful result, the artist has utilized different symbolisms to pass on a variety of feeling. The artist discusses the freedom of the free winged animal by saying, â€Å"dips his wing in the orange suns beams and sets out to guarantee the sky†1. This sentence gives us the impression of how the free fowl opens its wings and flies around in the blue sky, with no hindrances by anybody. This is a longing which the Afro-Americans in the general public had, as they were constantly under limitations by the whites. In the following refrain, we see that, Maya talks about a confined fowl that can, â€Å"seldom see through his bars of wrath his wings are cut and his feet are tied so he opens his throat to sing†2. This picture of the state of the confined flying creature gives us the information that it can't fly or even stroll, on it, the bars of the enclosure makes him irate. The Afro-Americans of the world were similarly situated, where the confinements were raising their temper, anyway they couldn't request and battle for their equity. There was a fear in the voice of the confined feathered creature as the artist says that it â€Å"sings with a frightful trill†3. Being controlled from numerous issues of life, a fear of frenzy had entered the Afro-Americans. They were scared of every single move of the whites, in spite of the fact that they yearned for a day when they will pick up opportunity. â€Å"caged flying creature sings of freedom†4, through this sentence, the writer analyzes the confined winged animal and the Afro-Americans of the general public, as the two trusts in unrestrained choice. An exceptionally solid symbolism of the awfulness of the Afro-Americans is being given in the fifth verse of the sonnet. Maya utilizes the words, â€Å"stands on the grave of dreams†5, to show how the hardships and disappointments of living in an isolated Afro-American people group has constrained the Afro-Americans to believe that their desires and requests have reached a conclusion, as they are ruled by the standards of white individuals. A picture of a grave reveals to us that the encompassing is dim, forlorn and melancholy; accordingly we get an impression about the sorts of considerations which go across in the Afro-American gathering of people’s minds. They face such a large amount of disturbance and disappointment that, only a bad dream can make even their shadows shout of dread. The last refrain of the sonnet again rehashes the lines in the third verse, accentuating on the longing of opportunity by the Afro-Americans, however having a fear in them. Along these lines, we perceived how Maya Angelou has utilized different viable symbolisms in passing on the assumptions and feelings of the Afro-Americans. The sonnet, Before the Sun by Charles Mungoshi, sensationalizes the feelings of a youngster who is in his youth, yet nearly turning into a grown-up. The kid is on the edge of development. The artist talks about a kid, who is in his puberty and who is exceptionally near nature. Along these lines, the writer utilizes striking symbolisms of nature to pass on the contemplations of the kid. The kid cooperatives with nature and the universe. We read the sonnet through the boy’s voice. In the main verse itself, we get the indication that the kid is near the nature. We can see that, the youngster is trusting that the sun will come up as he says, â€Å"Intense blue morning promising early heat†6, with the goal that he can have another beginning of the day. The non-literal significance of this would be that, he is trusting that his masculinity will come. His youth is the night, which is blameless of the exercises going on the planet, and the sun for which he is holding up is his adulthood, which will acquire another day his life. This day is uncovering, which brings about lost guiltlessness of the night, for example the boy’s adolescence, as he will pick up understanding. The subsequent verse is a picture, where we envision the kid cutting a wood with a hatchet. This is a successful picture, as we really have the vision of cutting of a tree and, the chips taking off. This is appeared as Mungoshi says in this refrain, â€Å"The brilliant chips fly from the sharp axe†7. The word, â€Å"arc†, is exceptionally powerful, as it has both, visual and a perceptible picture, of the limited ability to focus time when the hatchet is whacked on the tree, and the chip of the wood, flies and settles down n the grass, making the state of a circular segment noticeable all around. The third refrain has a symbolism of a, â€Å"big log†8, of wood being needed by the kid to cut. A feeling of accomplishment is being appeared by Mungoshi, which the kid wants, as he is in his high school years. The fifth verse has again a solid and an efficacious symbolism of the wood being cut, and residue coming out of the wood. The expression, â€Å"It sends up a slim winding of smoke which later fixes also, woodwinds out to the far off sky: a sign or something to that affect, or on the other hand a conciliatory prayer.†9 This is a visual picture, where the kid tells the perusers, that how, when the wood is being cut, the smoke causes a winding shape and moves to up. The words, ‘flutes out’, discloses to us that the smoke causes a sound while going to up, which is fundamentally the same as the sound of a woodwind. The kid thinks about moving endlessly towards his adulthood by relinquishing his adolescence, subsequently he says, that the smoke which is going is, â€Å"a conciliatory prayer†. â€Å"The wood murmurs, The flashes fly†10, is a symbolism of log of woods consuming in the fire, and the flashes makes a sort of sound. This fire can be the picture of a conciliatory fire, as he envisions of yielding youth. The last verse of the sonnet has a symbolism of the way toward eating, as the kid says, â€Å"taking huge interchange nibbles: one for the sun, one for me†11. The last line, â€Å"two little skeletons in the sun†, reveals to us that the two skeletons are two cobs of maize which the kid was eating, despite the fact that, this picture can be the remaining parts of his adolescence, which he yielded. Consequently, we perceive how Charles Mungoshi has utilized distinctive and powerful dreams and sounds to depict the sentiments of the kid in moving towards development and adulthood. At long last, it is seen that both the sonnets share one significant topic for all intents and purpose, for example the longing of opportunity. The Afro-Americans represented by the confined feathered creature needs the opportunity of rights and discourse, and then again the pre-adult kid needs to appreciate a similar absence of limitations delighted in by the grown-ups. Them two are eagerly sitting tight for their opportunity. 1 Caged Bird, by Maya Angelou Stanza 1, l-3 2 Caged Bird, by Maya Angelou Stanza 2, ll-5-6 3 Caged Bird, by Maya Angelou Stanza 3 l-7 4 Caged Bird, by Maya Angelou Stanza 3 l-10 5 Caged Bird, by Maya Angelou Stanza 5 l-14 6 Before the Sun, by Charles Mungoshi Stanza 1 ll-1-2 7 Before the Sun, by Charles Mungoshi Stanza 2 ll-5-6 8 Before the Sun, by Charles Mungoshi Stanza 3 l-12 9 Before the Sun, by Charles Mungoshi Stanza 5 ll-20-25 10 Before the Sun, by Charles Mungoshi Stanza 6 ll-26-27 11 Before the Sun, by Charles Mungoshi Stanza 8 ll-38-41

The Hatred of Poetry A Bibliography

The Hatred of Poetry A Bibliography I had so much fun reading Ben Lerners The Hatred of Poetry last week. As you can tell from the title, the essay is about why we hate poetry.  I  thought that the book would be either a justification of this hatred, or perhaps a justification with a twist ending that would explain why we should all  love poetry. Its actually neither of those things. Rather, the authors thesis is something like this: We all possess an indelible draw to poetry (capital P,  Poetry), yet the poems themselves tend to the get in the way. The essay  proposes something sort of wonderful: that our hatred of poetry is not a hatred of the form itself, but an intuitive  recognition that poetry is cursed to always  fall short of its mark. Poetry is an ideal, and poems are real, and what is real is often problematic.  So if you say you hate poetry, what you actually hate is perhaps not so much the words on the page and their particular combination, as the fact that poetry always forces us to confront the  innate banality of  human expression. It is a thesis that  Lerner conveys with humor and grace and a superb ear toward the truly special moments that we experience when we encounter  poetry. So I recommend that you go read the book, particularly if you (like me) feel a certain ambivalence toward poetry in general. But in the meantime, here is a little bibliography (with spare annotation) because I especially enjoyed making a mental map of the poets and essayists that Lerner mentions. Its always fun to see who exactly is floating around inside the head of a writer. Beginning with the famous line: I, too, dislike it Lerner initiates his reflections on our hatred of the genre with an amusing tale of his choosing to memorize  Marianne Moores Poetry  (the 1967 version) in school. The 7th century Caedmon (as read by Allen Grossman) is the first known  poet in the English language, who, according to legend, was gifted the ability to praise God in song by an angel appearing in a dream. Allen Grossman draws from this story in his poem The Caedmon Room and in his 1983 essay My Caedmon: Thinking about Poetic Vocation.  (Note: These pieces are not mentioned by name, but this is where he takes his observations about Caedmon from.) The Republic  by Plato, of course. Wherein the infamous argument is made that poets should be expelled from the Republic because they cannot write of  truth but only of their imaginings. The Defense of Poesy by Philip Sidney, Elizabethan poet and defender of the art, in which the author claims that poetry is superior to philosophy and history in that it elicits emotion. Percy Bysshe  Shelley, the one and only, who writes that the most glorious poetry that has ever been communicated to the world is probably a feeble shadow of the original conception of the poet. Its an idea that is essential to Lerners own theory  of poetry, concisely portraying the frustration with poetrys infinite potential and finite effects. Arthur Rimbaud and George Oppen:    two famous poetic quitters who are  also, according to Lerner, perennially popular among budding poets because they embody the vocation of the poet while shrugging off the burden of actual poetry. Pegasus Descending, edited by Keith and Rosemarie Waldrop, is an anthology of truly abysmal poetry that I cannot wait to acquire. Most importantly, it contains a poem called The Tay Bridge Disaster by 19th century Scottish writer William Topaz McGonagall, with which Lerner has the proverbial field day. Ode on a Grecian Urn by John Keats contains the helpful line Heard melodies are sweet, but those unheard/Are sweeter, one of many examples in which a  poet evokes the potential poem (or virtual poem, after Grossman,) that cannot be realized. Emily Dickinsons I Dwell in Possibility is another such example of the poets emphasizing of the potential rather than the actual. Poem for Dickinson and perhaps for us all is Possibility, as opposed to Prose and definiteness. Walt Whitmans Leaves of Grass (see particularly Song of Myself) is an important part of Lerners thinking. One of the reasons Whitman is so lauded as a poet (despite our collective hatred of poetry) is that he stands simultaneously for individuality and collectivity. (This has everything to do with the state of a secular, democratic nation in the mid-19th century.) Unfortunately this is a bit of a problem considering that he unlike much of America at that time and henceforth is a white male (re: not exactly a universal figure). This general problematic is brought about in the totally fantastic essay On Whiteness and The Racial Imaginary by Claudia Rankine and Beth Loffreda  that Lerner wisely cites. Rankines  Dont Let Me Be Lonely: An American Lyric and Citizen: An American Lyric also feature prominently toward the end of the book. According to Lerner, her work explores the deeply personal experience of being depersonalized (as an African-American woman living in the contemporary USA). In some way, this seems to adapt the Whitmanian individual/collective to a world where the universal cannot be represented by white males. Im leaving out a few pieces and many names simply for the sake of brevity. But above all, to accompany the  essay, I would recommend reading the essays of Allen Grossman, whose figure haunts the book in a significant way. Indeed, Grossmans death (in 2014) is written into the essay itself, with simple and stark emotion that is quite moving, and appropriately so for a critical exploration that deals with Poetry as a life-or-death praxis that  means to confront and understand the transcendent properties of human existence.

What Is a Thermodynamic Process Physics FAQ

For This Exercise, I Went To The Sfu Fitness Centre. The

For this exercise, I went to the SFU fitness centre. The gym is mainly intended for staff and students, although it is open to the public for a fee ranging from $5-$45 per month, should they wish to make the trek up the mountain. They have a variety of equipment available for use, including exercise and cardio machines as well as free weights. Upon entering the fitness centre, there is a desk with staff, however, the electronic system simply requires members to scan their membership card – or their student card, as tuition includes membership. Most people who use the gym seem to be familiar with this system, which requires little input from the attending staff. The entrance is on the upper level of the fitness centre and opens into the†¦show more content†¦The veteran gym-goer proceeded to show her more novice friend how to use the cardio machine to achieve a more effective workout. After the initial tutorial, they both started working, and they seldom spoke for the remainder of their workout, their interaction limited to her easing up her friend’s difficulty level. Once they had finished with their machines, the veteran wiped hers and her friend’s machines down – thereby acting as an agent of socialisation and introducing him to a fitness centre norm – before they went to do som e stretching and cool-down. This area seemed to be the source of most of the conversations in the fitness centre. Because people were less focused on their exercise, they were freer to interact with each other and did so. Each person has their own goals and reasons for being there, although they may be similar. I overheard one girl talking, for instance, about her mother’s health problems; a possible reason for her to exercise while she is able. The machines all have different settings, both for height and difficulty, and there is an array of different weights to accommodate the wide range of goals and ability levels. Users can thereby use agency to choose a fitness regimen and difficulty level to fit their abilities, challenge them, and still stay within their physical limits. The manifest functions of a fitness centre like SFU’s are quite

Public Reactions to the Qantas Grounding Crisis Free Essays

string(33) " of crisis accounts or apologia\." Despite a growing number of studies on crisis communication, there is very little research that examines corporate crises from a consumer perspective, particularly for crisis case studies within Australia. Using Yin’s (2002) framework for case study research methods, this research group conducted a qualitative content analysis of 1121 audience comments attached to three news articles on the 2011 Qantas grounding crisis. Using Weiner’s Attribution Theory (1986, 1995) and the qualitative content analysis software; Leximancer, we used these comments to deconstruct audience perceptions of the Qantas crisis and isolate different emotional, attitudinal and behavioural responses. We will write a custom essay sample on Public Reactions to the Qantas Grounding Crisis or any similar topic only for you Order Now Our first major finding indicated that the majority of audience members attributed the cause of the Qantas crisis to managerial decisions or union action. Working Conditions and Government policy was also found to be secondary factors to the crisis cause. We also found these four causal factors to be strongly associated with audience’s responsibility judgments. The four key responsible stakeholder groups that emerged from our analysis were Alan Joyce (Qantas Management), Unions, Employees and the Labor Government. Another important focus of this study examined audience’s crisis emotions. Anger was found to be the predominant emotion that emerged from our analysis and was largely directed towards management and union stakeholders. Sympathy also emerged as a secondary emotion but was largely directed towards employees and management. Our final research finding uncovered a number of behavioural intentions within the audience comments. While the majority of these behavioural intentions centre around avoidance and negative purchase intentions, a few increased investment intentions also emerged. Although our Leximancer analysis was restricted by a number of technical limitations, these research findings indicate that Weiner’s Attribution Theory can be successfully applied to a real life crisis case study. Despite a growing number of studies on crisis communication, there is very little research that examines corporate crises from a consumer perspective, particularly for crisis case studies within Australia. Using Yin’s (2002) framework for case study research methods, this research group conducted a qualitative content analysis of 1121 audience comments attached to three news articles on the 2011 Qantas grounding crisis. Using Weiner’s Attribution Theory (1986, 1995) and the qualitative content analysis software; Leximancer, we used these omments to deconstruct audience perceptions of the Qantas crisis and isolate different emotional, attitudinal and behavioural responses. Our first major finding indicated that the majority of audience members attributed the cause of the Qantas crisis to managerial decisions or union action. Working Conditions and Government policy was also found to be secondary factors to the crisis cause. We also found these four causal factors to be s trongly associated with audience’s responsibility judgments. The four key responsible stakeholder groups that emerged from our analysis were Alan Joyce (Qantas Management), Unions, Employees and the Labor Government. Another important focus of this study examined audience’s crisis emotions. Anger was found to be the predominant emotion that emerged from our analysis and was largely directed towards management and union stakeholders. Sympathy also emerged as a secondary emotion but was largely directed towards employees and management. Our final research finding uncovered a number of behavioural intentions within the audience comments. While the majority of these behavioural intentions centre around avoidance and negative purchase intentions, a few increased investment intentions also emerged. Although our Leximancer analysis was restricted by a number of technical limitations, these research findings indicate that Weiner’s Attribution Theory can be successfully applied to a real life crisis case study. Abstract Tamara Dorrington (s4177314) | Sarah Natasha Raziff (s4275762) | Jasmine Soriano (s4272997) | Kate Fitzpatrick (s4201686) | Roxanne Lim (s4256084) Supervisor: Lyn McDonald The University of Queensland, 2012 Tamara Dorrington (s4177314) | Sarah Natasha Raziff (s4275762) | Jasmine Soriano (s4272997) | Kate Fitzpatrick (s4201686) | Roxanne Lim (s4256084) Supervisor: Lyn McDonald The University of Queensland, 2012 Public Reactions to The Qantas Grounding Crisis, A Qualitative Content Analysis A corporate crisis often poses an unpredictable threat that can have resounding effects on an organization and its stakeholders (Coombs, 1999, 2010). These effects are largely dependent on how effectively the crisis is managed (Coombs, 2010) and upon stakeholder’s perceptions of the crisis cause (McDonald, Sparks Glendon, 2010). To date there has been very little research on consumer reactions to corporate crises (McDonald, et al. 2010), especially for crises  outside the United States (Lee, 2004). In order to understand the implications of this research project on crisis communication, one must first gain an understanding of the Qantas grounding crisis. As one of Australia’s leading domestic and international airline brands, Qantas has a well-established reputation for upholding â€Å"excellence in safety, operational reliability, engineering, maintenance and customer service† (Qantas, 2012, pp. 2). On October 2011, the company faced one of the largest corporate crises in its 95 years of history, a crisis that had widespread negative impacts on its reputation. After months of failed negotiations between management and union representatives, around 4000 Qantas employees took part in an organized strike, demanding greater job security, better wages and fairer working conditions. Qantas management responded by grounding its entire domestic and international fleet, locking out staff involved in the action and stranding around 68,000 passengers worldwide (Sydney Morning Herald, 2011). The Federal Government also became involved in the dispute, threatening to terminate strikes under the Fair Work Act if negotiations between union members and management proved unsuccessful (new. com. au, 2011) Our case study analysis adds to existing crisis research by analyzing 1121 audience comments attached to three news articles on the Qantas grounding crisis: 734 comments from the Sydney Morning Herald article (Live: FWA orders Qantas dispute terminated, 2011), 171 comments from the ABC article (Qantas grounds its entire fleet, 2011) and 216 comments from the news. om. au article (Qantas crisis: Who won and who’s to blame). Using Weiner’s Attribution Theory (1986, 1995) as a theoretical framework, we used the comments from these three articles to deconstructed audience perceptions of the Qantas crisis and isolate audience member’s different emotional, attitudinal and behavioral responses. While studies into crisis communication are a popular area of researc h, much of the existing research has used experimental designs to examine the effectiveness of different types of crisis accounts or apologia. You read "Public Reactions to the Qantas Grounding Crisis" in category "Essay examples" A case study analysis of audience reactions to the 2011 Qantas grounding crisis has many wider implications for crisis management strategies in future. First, by evaluating audience comments, this study provides an insight into stakeholder crisis reactions that may have greater generalizability than experimental studies. Second, knowledge of audience’s attribution processes will help future public relations managers to mitigate negative crisis outcomes and manage brand reputation more effectively. Literature Review To date, there has been very little research on consumer reactions to corporate crises (McDonald, et al. , 2010) particularly for crisis cases outside the United States (Lee, 2004). The majority of existing literature has approached crisis communication from an organisational perspective, using experimental design to examine the relationship between different types of crisis accounts and consumer’s purchase intentions (Lee, 2004). Very little research has taken a content analysis approach, examining audience reactions to real life crises cases. In bridging this gap, it is relevant to examine real life audience perceptions of crisis cause their association with different emotional, attitudinal and behavioral responses. According to Lee (2004), taking a consumer orientated approach should provide valuable insights into how individuals understand and react to organisational crises. Such knowledge would help public relations managers to mitigate negative crisis outcomes and manage brand reputation more effectively. Theoretical Framework: Weiner’s Attribution Theory (1986, 1995) Our research was primarily guided by Weiner’s (1986, 1995) Attribution Theory (WAT), which examines the psychological process by which individuals understand and react to external events. While WAT was originally used as a theoretical framework for examining interpersonal relationships, it has been successfully applied to the context of company crises (McDonald et al. , 2010). Adapting Weiner’s (1986, 1995) Attribution Theory (WAT) audiences bserve and interpret events, such as the Qantas crisis, making attributions about its cause along two causal dimensions: Locus (whether the cause was internal or external to the company) and Controllability (whether the cause was controllable or uncontrollable). The interpretation of crisis cause under these two constructs leads to a responsibility judgement that, in turn, results in emotions, which then influences behaviors (McDonald et. al. , 2010). Weiner (1995) also suggests that mitigating circumstances or personal relevance may also impact the individual’s responsibility judgement or the strength of their emotional reaction. The relationship between the various components of Weiner’s (1986, 1995) theoretical framework is depicted in the flow chart below. Mitigating Circumstances Mitigating Circumstances In order to successfully apply Weiner’s (1986, 1195) Attribution Theory (WAT) to the context of the 2011 Qantas grounding crisis, we first examined the individual components of this theoretical framework. A)   Attributions of Cause (Locus and Controllability) As previously discussed, Weiner’s (1986, 1995) Attribution Theory (WAT) suggests that audiences evaluate an event and make attributions about its cause along two dimensions. The Locus dimension refers to the location of the crisis cause as being either internal or external to the organisation (Lee, 2004). Controllability refers to whether the crisis cause is within the control of the organisation or not (Lee, 2004). According to Lee (2004) a crisis cause that is within the boundaries of an organisation (internal locus) is also often perceived as controllable. Likewise, a crisis cause that judged to be outside the organisation (external locus) is often viewed as uncontrollable (Lee, 2004). However Coombs (1995) and McDonald et. al. (2010) both hypothesised that crises could be internal and controllable (neglected maintenance), internal and uncontrollable (employee sabotage), external and controllable (failure to comply with government regulations) as well as external and uncontrollable (terrorism sabotage). The graph below represents the causal matrix summarized by McDonald et. al. (2010) | Internal| External| Controllable| Neglected Maintenance| Failure to comply with government regulations | Uncontrollable| Employee Sabotage | Terrorism Sabotage| In the context of the Qantas crisis, this leads us to the following research questions: Research Question 1: What are the audience perceptions of the key contributing factors to the crisis cause? Research Question 2: Are these key factors internal and controllable or external and uncontrollable? According to Coombs (1995) the causal dimensions of Locus and Controllability have a direct impact upon an audience’s crisis response. A study by Folkes (1984) found that locus and controllability had separate effects on customers’ responsibility judgments, emotions and behavioral intentions. Lee (2004) also suggested that, in a crisis context, events that were perceived to be internal and controllable were viewed more negatively by audience members than those that were considered external and uncontrollable (Lee, 2004). Although separating these two constructs was challenging in analyzing audience comments, the following research questions aided us in mapping out ideas for our Leximancer data analysis. Research question 3: What crisis causes are associated with negative and positive crisis reactions? B)   Ã‚  Responsibility Judgment The next step in Weiner’s (1986, 1995) Attribution Theory is the process by which individuals attribute responsibility. Social psychologists Fincham and Jaspars (1980) noted that, in an interpersonal context, individuals would often go beyond the attributions of causality to make judgments about who should be held accountable for an observed outcome. Likewise, audiences will assign crisis responsibility after a causal attribution (Lee, 2004). The direction and degree of responsibility judgment will therefore depend upon the audience’s attributions of crisis cause (Lee, 2004). Coombs and Holladay (1996, 2002) and Jorgensen (1994, 1996) both used Weiner’s (1986, 1995) causal dimensions of locus and controllability as the foundation for their studies into crisis communication. All found perceptions of crisis cause to be a major determinant of responsibility judgments and subsequent stakeholder reactions. Of particular relevance to our current study, Lee (2004) found crises that were perceived to be internal (locus) and controllable (controllability) were more likely to bring about responsibility judgments aimed at the company and its managers. On the other hand, audiences tended to attribute less blame to the company in situations where the crisis cause was viewed as external and uncontrollable, instead reacting with sympathy and support (Lee, 2004). In analysing audience comments through the use of the Leximancer program, we aim to uncover public sentiment and reveal what major stakeholder groups or individuals are held responsible for the 2011 Qantas crisis. This leads us to the following research question: Research question 4: What stakeholder groups are perceived to be responsible for the crisis? C)   Ã‚  Crisis Emotions According to Choi and Lin (2009) there is a strong need to explore a variety of crisis emotions, in particular the impact that crisis emotions have upon attitudes toward the company and upon subsequent behavioral intentions (McDonald et. l. , 2010). Several studies (e. g. Coombs ; Holladay; 1996, 2002, Jorgensen; 1994, 1996 and Lee; 2004) have used Weiner’s causal dimensions of locus and controllability, finding causal attributions to be a major determinant of stakeholder crisis emotions. McDonald et. al. (2010) found that crisis controllability was the single strongest predictor of anger, sympathy a nd negative attitude while Lee (2004) found that in cases where crises were viewed as uncontrollable, pity was elicited. In McDonald’s (2010) study, internal crises were found to correspond with fear and surprise while external crises were more likely to result in a sympathetic emotion response (McDonald et al. , 2010). These findings validate the concept within Weiner’s (1986, 1995) Attribution Theory that causal attribution precedes responsibility judgment, which in turn affects crisis emotions. This leads us to the following research question for our Qantas crisis analysis: Research question 5: What audience emotions have emerged? D)   Ã‚  Behavioral Intentions While responsibility judgment affects emotions, emotions, in turn, impact upon behavioral intentions (Weiner, 1995). Several studies have investigated the relationship between crisis emotion (anger, fear, sadness, joy, surprise) and consumer’s behavioral intentions. A review of previous literature by McDonald et at. (2010) found that anger influences punitiveness (Jorgensen, 1996), negative purchase intentions (Coombs ; Holladay, 2007), negative word of mouth (Coombs ; Holladay, 2007) and indirectly lowers investment intentions (Jorgensen, 1996). Sadness lead to a higher reliance on emotional support while fear was associated with venting intentions or avoidance (Jin, 2009). Coombs and Holladay (2007) also found that dissatisfied customers were more likely to voice negative sentiments about a product or service than happy customers. This leads us to our final research question regarding the application of Weiner’s (1986, 1995) Attribution Theory to audience’s Qantas crisis response: Research Question 6: What audience behavioral intentions have emerged? Based upon the review of existing literature, the current case study examined how Weiner’s (1986, 1995) Attribution Theory can be applied to a current crisis case in Australia using actual stakeholder comments. In particular, we expect to uncover associations between Weiner’s (1986, 1995) causal constructs (locus and controllability), judgments of responsibility, emotions and behavioral intentions within the context of audience comments. Methodology According to Yin (1994), case studies involve a methodical way of looking at an instance or event within its real-life context. It is a process of collecting data, analyzing information, and reporting the results in order to gain a sharpened understanding of why a particular event occurred, and what might be relevant to future research in the area (Yin, 1994). This research project involved the development of a case study analysis that followed a reputation crisis faced by the Australian national airline, Qantas, in October of 2011. By conducting a content analysis of 1121 audience comments, this group was able to deconstruct the crisis narrative and examine audience’s attribution process during the 2011 Qantas crisis. Yin defined the research design as a sequence that links data to the study’s research questions and findings. In order to address our research questions, this group adopted a variation of Yin’s (1994) case study design, collecting appropriate evidence, analysing the data and reporting on the findings. Step one of Yin’s (1994) case study research methods involved the collection of data for content analysis. Yin (1994) noted that data collection could rely on many sources of evidence, one of which includes documentation such as media articles. Following Yin’s (1994) data collection guidelines, this group collected 1121 reader comments attached to three news articles on the Qantas crisis, including 734 comments from the Sydney Morning Herald online (Live: FWA orders Qantas dispute terminated), 171 comments from the ABC website (Qantas grounds its entire fleet) and 216 comments from news. com. au (Qantas crisis: Who won and who’s to blame). We then inputted the 1121 audience comments into an excel spreadsheet, organising them on the basis of media source and comment characteristics. The second step in Yin’s cases study research methods is data analysis. This involves examining and categorizing evidence that is relevant to the study (Yin, 1994). To achieve this, we conducted a content analysis, aided by the concept association software; Leximancer. According to Hsieh and Shannon (2005) a qualitative content analysis is one of numerous research methods used to analyse text data. Qualitative content analyses go beyond a simple word association and instead involves an in depth classification of language into an efficient number of categories with similar meanings (Weber, 1990). Leximancer is a software program designed to perform this conceptual analyses of text data in a largely independent manner (Smith, 2003). It is able to analyse large volumes of comments and to statistically assess the association between words, identifying emergent themes in the body of text. The basis for Leximancer’s qualitative data analysis is a concept association matrix that is built from frequency data (Rooney, 2005). The result is a visual map and insight dashboard that identifies the relational characteristics of key concepts (Middleton, Liesch Steen, 2011). However this raw Leximancer data requires further human analysis. By further analysing these Leximancer results we were able to analyse audience reactions to the Qantas grounding crisis under the construct of Weiner’s (1986, 1995) attribution theory. The final phase of Yin’s cases study research methods involves reporting the results and checking their validity. According to Yin (1994) content analyses involve a danger of committing what has been called the narrative fallacy. This fallacy consists of a propensity to simplify data through a preference for compact stories over complex data sets (Yin, 1994). In case study research, the way to avoid the narrative fallacy is no different from any other error: the usual consistent checks for validity and reliability in how data is collected, analyzed and presented. Therefore it was important to conduct a thorough check of the Leximancer results, correlating Leximancer findings with contextual examples within the article comments and providing exemplar samples of audience statements. Research Results Leximancer is able to generate two types of sentiment analysis reports: a visual concept map showing a detailed assembly of prominent concepts, and an insight dashboard which provides quantitative rankings of concepts and their associated terms (Middleton, et al, 2011). The insight dashboard generates information about the data set by analysing the frequency, strength and prominence of reoccurring terms within the text. It then organises these terms into ‘categories’, which are groups of recurring sentiments, and ‘concepts’, which are ideas that bear a strong contextual link to these categories (Middleton, et al, 2011). Leximancer also automatically identifies ‘compound concepts’, which are two terms that are mentioned adjacent to one another within the context of a larger category (Middleton, et al, 2011). Leximancer analyses the data set using a default thesaurus which it uses to identify terms as ‘positive evidence’ towards a certain sentiment or category. The user can also adjust the focus of the output results by controlling a number of manual settings within the program. By adjusting these settings, results in answer to our research questions were analysed. Research Question 1 asked â€Å"what are the audience perceptions of the key contributing factors to the crisis cause? † In order to answer this research question, a preliminary Leximancer analysis, examining key causal factors, was conducted. The concept map in figure 1 was generated by inputting all 1121 audience comments into the Leximancer program and adjusting the thesaurus settings to recognise related terms (such as ‘Alan Joyce’ and ‘AJ’). The resulting concept map clearly illustrates the key causal categories and maps their association with surrounding terms. The main causal concepts that emerge from figure 1 are ‘union action’, ‘managerial decisions’, ‘working conditions’ and ‘industrial action’. These four terms appear as prominent categories from which smaller, related concepts stem. Figure 1: Leximancer concept map The concept map in figure 1 forms the foundation for the subsequent graphs 2 and 3, where these key concepts are examined in more depth using related data from the insight dashboard. Examining these four main causal categories and their related terms, we can begin to deconstruct the narrative surrounding the Qantas crisis. In particular, we can begin to analyse audience member’s attribution process in terms of Weiner’s theoretical framework. Figure 2 (below) is a pie chart, isolating the four main causal categories and their associated terms. The terms surrounding each main category represent the associated concepts that appeared with relative frequency and strength under each main causal category. Terms such as ‘pathetic’, ‘appalled’ and ‘abominable’ were linked strongly with Managerial Decisions, while Union Action was associated with concepts such as ‘bloody minded’, ‘bashing’ and ‘dominated’. Industrial Action was positioned within the context of government policy with related terms such as ‘Gillard’, ‘Fair Work Act’ and ‘Labor’. Finally, ‘Working Conditions’ can be seen positioned alongside key terms like ‘employees’, ‘pay’ and ‘unreasonable’ Figure 2: Four key crisis factors and related terms Figure 3 shows a further breakdown of each of the four main causal categories. Each pie chart was generated using the quantitative data in the insight dashboard, which outlines the strength, frequency and prominence of the four key categories and their related terms. The first of the four pie graphs explores the category of ‘Managerial Decisions’. Here we can see that the two major concepts associated with the managerial decisions category are MGMT (an acronym for management) and Alan Joyce. ‘Brand’, ‘restructures’ and ‘failures’ are secondary concepts that also appeared in association with Managerial Decisions. The second pie graph depicts the breakdown of concepts associated with the category of Industrial Action. Here, industrial action is positioned closely with concepts such as ‘Gillard’, ‘Fair Work Australia’ and ‘Federal Government’. Therefore it is evident that this causal category refers to the impact of government policy on the Qantas crisis. In the working conditions pie graph, the strong association between terms such as ‘employees’, ‘afford’ and ‘earn’ with terms such as ‘pay rise, ‘wages, and ‘salary’ indicate that one of the causes of this crisis involved current pay schemes and unfair working conditions. Finally, ‘Union action’ is also identified as a main contributing factor to the crisis cause. This pie graph explores this category by highlighting some of its key associated terms. In particular, one can see the clear association between ‘unions’, ‘demands’ and ‘striking’. In the context of the Qantas crisis, union groups made a number of demands regarding current working conditions and this was responsible for a large majority of subsequent employee strikes. Figure 3: graphs exploring the compound categories of managerial decisions, working conditions, Industrial action, and union action Research Question 2 was concerned with the application of Weiner’s (1986, 1995) causal dimensions of Locus and Controllability. It asked whether the key causal factors in the Qantas crisis (identified in figures 1 – 3) could be classified as internal and controllable or external and uncontrollable. As previously discussed in our literature review, past studies on crisis communication have shown that crises can be either be internal and controllable (neglected maintenance), internal and uncontrollable (employee sabotage), external and controllable (failure to comply with government regulations) or external and uncontrollable (terrorist sabotage). If we adapt our understanding of McDonald et al. 2010) we can apply the following attribution matrix to the current Qantas case study. Figure 4: Qantas’ attribution matrix . Research question 3 asks â€Å"what crisis causes can be associated with negative and positive crisis reactions? † Figure 5 addresses this research question by using Leximancer insights to compare the appearance of favourable and unfavourable terms within the context of audien ce comments. To justify the results, Leximancer’s insight dashboard provides examples of each sentiment with comments directly from the data set. The graph below shows that audience comments carry both favourable and unfavourable connotations towards the concepts of management, industrial action, and employees. The balance of favourable and unfavourable terms for all four causal concepts (managerial decisions, union action, working conditions and industrial action) is consistent with our preliminary sample of audience comments. Figure 5: unfavourable vs favourable terms Figure 6 addresses research question 4 (What stakeholder groups are perceived to be responsible for the crisis? by using a Leximancer visual concept map depicting the major stakeholder groups identified in the audience comments. The main stakeholder groups that are identified in this visual concept map are: * Alan Joyce * Employees * Unions * Government * Qantas customers * Australians in general Figure 6: Responsible Stakeholder clusters Based on the information obtained in figure 4, we can take a step further and categorise these major stakeholder groups as e ither internal or external to the company. As the CEO and head of the Qantas company, Alan Joyce is identified as largely responsible for managerial decisions. Baggage handlers, ground staff and cabin crew are grouped under the stakeholder heading of employees, while the Australian Licenced Engineers Union (ALAEA), the Transport Workers Union (TWU) and the Australian and International Pilots Union (AIPA) are grouped under the stakeholder heading of unions. Finally, the government is also identified as a responsible stakeholder group, with many audience comments citing the role of Julia Gillard, the Labour government and the Fair Work Act in failing to mitigate the industrial dispute. Figure 7: Responsibility Judgement Figure 8 is a visual representation of the crisis emotion that have emerged from our anlaysis of audience comments. This graph is based on the information taken from Leximancer’s insight dashboard about the strength, prominence and frequency of various sentiments. Anger was the predominant emotion that emerged from the data set and was directed toward all stakeholders, particularly ‘unions’ and ‘management’. While ‘sympathy’ emerged as another primary meotion, it was used to express empathy towards workers’ plights while ‘Sorry’ was used in relation to customers, employees, and industrial action. Support’ was also a prodominant sentiment that emerged and was expressed toward all parties in relatively equal degrees. Figure 8: Audience emotions Due to the informal nature of comments and the variation in sentence structure, it was challenging to isolate behavioural intentions from the data set using the Leximancer software. However, a preliminary manual analysis uncovered a number of trends in consumer’s behavioural intentions. Major findings indicated that of the 4% of comments that implied a behavioural intention, most were negative, while a small number showed positive purchase or investment intentions. Figure 9 shows a cross selection of comments extracted from the data in response to research question 6. This conceptual depiction summarises the main behavioural intentions that emerged from the Qantas crisis. Figure 9: Behavioural intentions Figure 10 is based on a manual analysis of comments over all three news sites, and shows the frequency of behavioural intentions that have emerged from the data set. The category ‘miscellaneous intentions’ refers to behaviours such as buying shares, venting action, or switching carriers. Figure 10: Behavioural intentions frequency Discussion This case study analysis uncovered a number of key findings that are relevant to crisis communication research. First, our research found that audiences perceived the key contributing factor to the Qantas crisis to be ‘union action’, ‘managerial decisions’, ‘working conditions’ and ‘industrial action’ with the majority of comments attributing the crisis to managerial decisions and union action. When analysing these key causal factors under Weiner’s dimensions of Locus and Controllability, managerial decisions can be interpreted as both internal and controllable to the company while ‘Union Action’ can be seen as both external and uncontrollable. If we analyse ‘working conditions’ in the context of its related terms, we can understand that this cause is about employees’ observations of their working conditions and the resulting strikes. In particular, this casual factor is about employees being unhappy with current circumstances and demanding better working conditions from Qantas management. While employees are internal to the company, their objections to their working conditions and the ensuing strikes can be understood as relatively uncontrollable. Finally, ‘industrial action’ in seen within the context of government policy and work place regulation. While the government is external to Qantas, the company’s compliance with government regulations is certainly within management’s control. Therefore we classify this causal concept as both external and controllable. These findings build upon previous research by Coombs (1995) and McDonald et. al. (2010) – that Locus and Controllability can have separate effects on audience’s attribution process and that crises may not only be internal/controllable and external/uncontrollable but also internal /uncontrollable and external /controllable. The second major finding of this research project linked causal attributions to audience’s responsibility judgements. When audiences identified the major causal factor as ‘managerial decisions’ they also tended to attribute blame to Qantas management, in particular to Qantas CEO; Alan Joyce. The resulting emotions that emerged from this attribution were anger towards Qantas management and support for unions and employees. This sentiment is exemplified in the audience comment â€Å"As a QF F of 20+ years †¦ I wish to register my total support for the staff and crew at QF over their current legitimate and understandable attempts to prevent Management from destroying the airline which I hold so dear. This customer is sick and tired of being exploited by senior management and the board. †¦Ã¢â‚¬  (ABC. net. au, 2011). These findings are similar to those of Lee’s (2004) who stated that crises that were perceived to be internal (locus) and controllable (controllability) would bring about responsibility judgements aimed towards the company and its managers. Another key trend in the data identified ‘union action’ as the main cause of the crisis. These audience members tended to attribute blame to unions and employees involved in striking action. When union action, which we identified as external and uncontrollable, was attributed as the primary cause of the crisis, audience members tended to respond with anger towards unions and employees and sympathy towards the company and its managers. One example of this is conveyed in the audience’s comment: â€Å"Well done Alan Joyce. Striking is the lowest form of human behaviour in my opinion†¦. I hope all these lazy striking staff lose their jobs and are replaced by hardworking people, †¦ who unlike Qantas employees appreciate their jobs, rather than expect that they are their god given right† (ABC. et. au, 2011). The third major finding in our case study uncovered a number of audience crisis emotions. While we anticipated finding negative audience emotions such as anger and helplessness, we also uncovered a number of positive emotions that expressed support and sympathy towards all stakeholder groups. One such comment that expressed empathy towards the Qanta s brand was sourced from the Sydney Morning Herald (2011), â€Å"Qantas made the right decision and any company which has a strong union presence should do the same if their future is threatened by them. The Australian dollar is strong and to remain competitive globally, hard decision must be made. † This leads us to our final major research finding. As could be expected, positive audience emotions were found to be associated with favourable behavioural intentions while negative emotions were found to predict negative purchase intentions. While 81% of behavioural intentions centred on avoidance, complaint and negative purchase intentions, another 14% of the behavioural intentions indicated that the audience intended to continue flying with Qantas, signifying the audience’s loyalty to the brand. An example of such positive behavioural intentions is evident in the following audience comment from new. com. au: â€Å"I have always flown Qantas and always will, and to those who say they will never fly them again, you know you will let all those FF perks go to waste Good on you Mr Joyce. † (News. com. au, 2011, pp. 8). Although the technical limitations of Leximancer restricted our study, our research project successfully applied Weiner’s (1986, 1995) Attribution Theory to audiences’ attribution process in a real life crisis case. These research findings provide valuable insights into how individuals understand and react to organizational crises in the real world. Knowledge of this type will assist public relations managers in creating effective reputation management strategies in the future. Limitations Although our case study can be considered largely effective, we did encounter several limitations that impeded the progress of our research. Most of the limitations we encountered involved the technical capabilities of Leximancer. Of particular relevance to our content analysis was Leximancer’s inability to comprehend tone and colloquialisms. This meant that a comment that Leximancer identified as positive might actually be a sarcastic remark meant as a negative. We also found that the informal nature of comments was problematic, since there were multiple ways of expressing a particular sentiment. The data set too was limited by the individual news site’s comment system. The anonymity of contributors made it hard to clearly identify an audience member’s level of involvement, unless it was explicitly mentioned in the comment. The anonymity may have led to audience responses phrased more assertively and argumentatively than they would have been if they were named. The news sites also censor the time frame of the comments. By identifying the time stamp attached to each comment, future studies could examine how audience crises responses changed over the crises lifecycle. This would be particularly important as it would reflect the dynamic nature of audience’s crisis response (McDonald et. al, 2009) – particularly in this study where the online commentary between the audiences is a highly interactive exchange. Conclusion Based on Yin’s (1994) case study research methods and the theoretical framework of Weiner’s (1986, 1995) Attribution Theory, this research project found that managerial decisions and union action were the two key contributing factors to the 2011 Qantas grounding crisis. We also identified the main responsible stakeholder groups to be Alan Joyce (Qantas management), employees, unions and the government. Our findings have shown that the primary crisis emotion that emerged was anger, and that this was targeted primarily towards the management and unions. This was followed by sympathy, which empathized with the worker’s plights, and sorrow which was used in relation to Qantas customers. However, contrary to expectations, â€Å"support† also emerged as a dominant emotion and was expressed towards all stakeholder parties involved in the crisis. These findings suggest that, despite the negative sentiment that has emerged from the grounding crisis, there is still an existing group of passengers who remain loyal to the Qantas brand. Qantas should also take a lesson from these findings in order to better safeguard the interests of their stakeholders in future. This may include being mindful of employee moral and considering the plight of the passengers before taking such drastic measures in the future. Acknowledgments Supervisor: Lyn McDonald Course Coordinator: Aparna Hebbani References ABC News. (2011, October 29). Qantas grounds entire fleet. ABC News. Retrieved from http://www. abc. net. au/news/2011-10-29/qantas-locking-out-staff/3608250 Ackoff, R. L. (1981). Creating the corporate future. New York: John Wiley Sons Colgan, Paul. (2011, October 31). Qantas Crisis: Who won and who’s to blame? News. com. au. Retrieved from How to cite Public Reactions to the Qantas Grounding Crisis, Essay examples

Psychosis free essay sample

Summative Assessment One: Case Study There are several key issues apparent for Belinda, one of which is social isolation. Belinda has withdrawn from her family and no longer spends time with her friends. In becoming socially isolated, Belinda is at risk of disruption to her social development leading to an increased likelihood of failure to achieve in the future (EPPIC, 2001). This is evidenced by the fact that Belinda’s grades have dropped significantly over the past six months. For the purpose of this essay, three differential diagnoses will be offered, however in clinical practice it is preferable to refrain from diagnosing a client early in treatment due to the stigma associated with being ‘labelled’ (EPPIC, 2001). The first differential diagnosis formulated is Schizophrenia. According to the DSM IV criteria for Schizophrenia, (as cited in Elder, Evans Nizette, 2005), there must be at least two positive symptoms present for a period of at least one month. We will write a custom essay sample on Psychosis or any similar topic specifically for you Do Not WasteYour Time HIRE WRITER Only 13.90 / page Camer explains that the symptoms of Schizoaffective Disorder are variable but include thoseseen in Schizophrenia, such as delusions, hallucinations, and thought disturbances. Symptoms indicative of a mood disorder are also present, such as emotional unresponsiveness, avolition,and anhedonia. These symptoms are in concurrence with those seen in Belinda (see Appendix A). Belinda exhibits a number of these symptoms including anhedonia, avolition, withdrawal as well as the presence of psychotic symptoms (see Appendix A). The differential diagnosis that best matches Belinda’s symptoms is Schizophrenia. With this diagnosis in mind, a plan of treatment and care can be developed for Belinda. EPPIC (2001) identifies that due to the nature of psychotic illness there is an increased risk of disruption to interfamilialand interpersonal relationships. The event of a family member suffering from psychotic illness is likely to be distressing for all concerned, added to that is uncertainty surrounding the illness regarding treatment and prognosis. Psychoeducation, providing information about the pattern of the illness, rationale for the use of medication, time frames for recovery, and expectations, is an invaluable intervention (EPPIC, 2001). Psychoeducation serves to promote understanding and encourages open and honest communication between Belinda and her family; allowing each to express their thoughts, feeling and concerns (see Appendix B). As a result of Belinda’s paranoid thoughts about her parents poisoning her food, she is not receiving adequate nutrition for her body requirements and is underweight. As previously stated, ANRED (2008) have identified several potential physical implications of sustained malnutrition. To avoid these, interventions would be best directed to improving Belinda’s nutritional intake. Offering the option of preparing her own food, or the use of sealed, pre-packaged meals and drinks, would allow Belinda to gain nourishment and avoid the distress of confronting her delusional thinking (see Appendix B). While successful interventions are an important part of the treatment process, there are also legal and ethical issues to consider. According to Elder et al. (2005), as Belinda is only 15 years of age she must have her parent’s consent to receive any form of medical intervention. In this case Belinda’s parents have sought help for their daughter and she is not currently being treated under the Mental Health Act 1992. In the pursuit of a therapeutic relationship with Belinda, the concept of confidentiality between patient and nurse and its implications would need to be discussed (EPPIC, 2001). EPPIC states that anything discussed between patient and nurse must be kept strictly confidential unless consent for disclosure is given by the patient. However, it would need to be made clear to Belinda that should she disclose any information that led the nurse to have immediate concerns about the potential safety of Belinda or others, then the nurse is morally obliged to pass that information on. Elder et al. (2005) assert that within the bounds of the therapeutic relationship the power must remain at least egalitarian and the client must never feel coerced or forced into treatment.